FAQ

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How do I place a bid?  

After completing the registration and placing your refundable security deposit, find the vehicle you are interested in. To bid in Preliminary Bidding, enter the maximum amount you are willing to pay for the vehicle in the field labeled "Enter Your Maximum Possible Bid," and press "Bid Now." 

What is Preliminary Bidding?  

Bidders enter a maximum bid for the vehicle they would like to purchase.  

What is the Live Online Auction? 

 The Live Online Auction happens after Preliminary Bidding and is the final bidding period for every item. Participation in the Live Online Auction is available to you as a  broker.

What is 'Buy It Now'?  

Some vehicles have a "Buy It Now" option, where the seller is willing to sell the vehicle immediately at the price listed. To be able to purchase a car using "Buy It Now" you will need to have a Broker account. Buy It Now sales are final. All normal fees are still applicable with a "Buy It Now" purchase. 

 Can I cancel my bid? 

Once a bid is placed, it cannot be canceled or reduced in any way. Make sure that you are confident in your bid before you place it. If you end up winning the bid that you placed by accident, you will be responsible for the vehicle and completing the sale.

When can I pick up a vehicle I won?  

You can pick up the vehicle or arrange for shipping as soon as the vehicle is paid for. 

What can I do if the vehicle I receive has more damage than shown in the photos?  

All vehicles displayed on the auction website are sold "as-is, where is".  It is important to understand that the photos shown on the website do not show the undercarriage or other latent defects. We provide all of the information provided to us by the auto auctions. We do not know if there is additional damage not seen in the photographs or if there have been previous repairs.

Claims made to the auction can only be made when the vehicle is still at the location. Once the vehicle is removed from the auction property claims cannot be made. 

What is the difference between a reconstructed (Salvage) title and Non-Repairable title?  

When a vehicle has been involved in an accident, it has to go through the reconstruction(salvage) process and be authorized to be allowed back on the road.  When the reconstruction process is over, the DMV will issue a reconstructed (Salvage )title which is treated the same way as a clean title for registration and insurance purposes. Non-Repairable titles cannot be registered, those vehicles can only be used for Parts or Export depending on exporting regulations which vary by country. 

How long do I have to submit payment?  

Payment for won vehicles must be received by 4:30pm Pacific Standard Time two business days from the sale.   For example, if you are awarded a vehicle on Monday, then the funds from the wire transfer must be received by us no later than 4:30pm PST on Tuesday.  If payment is received one day late, a $50 or 3.5% of the sale price (whichever is greater) late payment fee will be added to your account for every day that the payment is late.

How long do I have to pick up the vehicle?  

The vehicle must be picked up within 3 business days including the sale date. After that, a minimum fee of $40 per day in storage fees will be charged. If the auction facility charges a rate higher than $40 per day, the higher rate will be charged instead.  For example, if the sale is Monday, then the vehicle must be picked up no later than Wednesday. Storage fees would begin Thursday.  

What is required before I can pick up the vehicle?  

In order to pick-up your vehicle, you must have paid your invoice in full and have a zero balance with Broker Account.  

Can I drive a vehicle home?  

No. A salvage vehicle cannot be legally driven on the road until it has gone through the reconstruction process. 

Why are Auction Fees higher on certain vehicles?

Trucks, trailers, and heavy duty units typically have higher auction fees due to the GVWR.

Refer to the Fee Calculator on the Auction page.